Privacy Policy
At I Matter Therapy, your privacy is taken seriously. This policy outlines how your personal information is collected, used, and protected in accordance with the UK General Data Protection Regulation (UK GDPR).
What information is collected
When you make contact, either through the website, email, phone, or during sessions, the following information may be collected:
Name and contact details (phone number, email address)
Basic personal details (such as date of birth or GP information)
Any information you choose to share during enquiries or sessions
Brief session notes (if you become a client)
Why your data is collected
Your information is used for:
Communicating with you about appointments or enquiries
Providing safe, ethical therapeutic support
Keeping basic records in line with professional and legal requirements
Managing administrative tasks such as invoicing (where relevant)
How your data is stored
Your information is stored securely and confidentially. Digital data is password-protected, and any handwritten notes are kept in locked storage. Only your therapist has access to your records.
Sharing your information
Your personal information is never shared with third parties for marketing or external use. The only exceptions are:
If required by law (e.g. in cases of risk to yourself or others)
If your therapist is required to share information with a supervisor for ethical reasons (your identity is kept anonymous)
With your consent, if a referral or communication with another professional is needed
How long your data is kept
Client records are stored for up to 7 years after your final session, in line with professional guidelines. After this time, they are securely destroyed.
Your rights
You have the right to:
Access the personal data held about you
Request corrections to inaccurate information
Ask for data to be erased (in some circumstances)
Withdraw your consent to data processing (where applicable)
Make a complaint to the Information Commissioner’s Office (ICO) if you have concerns
Contact
If you have any questions about this privacy policy or your data, please contact us.